Privacy Policy

Last updated: November 26, 2025

BuyHeadstoneOnline.com (“we,” “our,” or “us”) is owned and operated by Diamond Engraved.

We are committed to protecting your privacy and handling your personal information with transparency and care.

This Privacy Policy describes how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By using our site, you consent to this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide

When placing an order or contacting us, we may collect:

Name
Email address
Phone number
Billing and shipping address
Order details and engraving information
Payment information (processed securely by Stripe)
Information from incomplete transactions (for follow-up purposes)

We do not store full credit card numbers.

1.2 Automatically Collected Information

When you browse our site, we automatically collect:

IP address
Device type and operating system
Browser type
Pages visited and time spent
Referring URL
Cookies and tracking data

1.3 Tracking Technologies

We may use:

Google Analytics
Facebook Pixel
Google Ads Pixel
Cookies and similar technologies

These tools help us understand site performance, visitor behavior, and marketing effectiveness.

2. How We Use Your Information

We use your information for the following purposes:

2.1 To Process and Fulfill Orders

Creating and managing your order
Communicating about order status, design approvals, and delivery
Providing updates or clarifications about custom engraving details

2.2 To Communicate With You

We may use your email or phone number to:

Send order confirmations
Request design approvals
Notify you about shipping updates
Respond to your questions or support requests

We do not sell or share your contact information with third-party marketers.

2.3 For Payment Processing

Payments are processed by Stripe, which adheres to PCI-DSS security standards.

Your credit card details are never stored on our servers.

2.4 For Website Analytics and Advertising

We use analytics and pixels to:

Improve website functionality
Understand how users interact with our site
Run advertising campaigns on platforms such as Facebook, Instagram, and Google
Measure ad performance and return on ad spend
Build remarketing or lookalike audiences

Users may opt out of these technologies (see Section 7).

2.5 For Follow-ups on Incomplete Orders

We may contact you regarding abandoned carts or incomplete purchases to offer assistance.

3. Sharing of Information

We only share data when necessary under the following circumstances:

3.1 Service Providers

We may share information with trusted third-party vendors such as:

Stripe (payment processing)
Shipping carriers (FedEx, UPS, USPS, etc.)
Customer communication tools
Analytics and advertising platforms (Google, Meta/Facebook)

These providers only receive the minimum information required to perform their functions.

3.2 Legal Requirements

We may disclose information if required to:

Comply with legal obligations
Respond to lawful government requests
Protect our rights, users, or property

4. Data Retention

We retain personal information only as long as needed:

Order records: 7 years (for accounting and legal compliance)
Customer support messages: up to 24 months
Analytics and cookie data: according to platform retention settings (e.g., Google Analytics default)

You can request deletion of your personal data at any time (Section 8).

5. Security Measures

We implement industry-standard security practices including:

SSL/HTTPS encryption
Secure Stripe payment processing
Restricted data access
Regular system updates and monitoring

While we take all reasonable precautions, no online system is 100% secure.

6. Children’s Privacy

Our website and services are not intended for individuals under 18 years old.

We do not knowingly collect data from minors.

7. Your Choices and Rights

Depending on your region (including the U.S., Canada, EU/EEA), you may have the right to:

Request a copy of your personal data
Request correction of inaccurate data
Request deletion of your data
Opt out of marketing communications
Limit cookie or tracking activity

7.1 Cookie & Tracking Opt-Outs

You can disable cookies through your browser settings.

You can also opt out of:

Google Ads personalization: https://adssettings.google.com
Facebook/Instagram ads tracking: https://www.facebook.com/about/ads

8. Accessing, Updating, or Deleting Your Information

To request access to your data, corrections, or deletion, contact us:

Email: support@DiamondEngraved.com

Phone: +1-914-460-5100

We will respond within 30 days.

9. Changes to This Privacy Policy

We may update this policy occasionally. The updated version will always be posted on this page with the “Last updated” date.

10. Contact Us

If you have any questions or concerns, contact:

BuyHeadstoneOnline.com

Email: support@DiamondEngraved.com

Phone: +1-914-460-5100